KEY ACCOUNT MANAGER
POSITION: Key Account Manager
AGE: 30 – 40 years
Successful candidate would be responsible for:
- Responsible to manage the account of clients as allocated by Senior/top management.
- Devise a road map to develop the account in view of attaining synergy in operation for both parties.
- Monitoring the overall account development plan for the concerned clients and ensuring that all information is updated.
- Responsible for all communication with the clients at all levels focused towards building long term relationship and providing a delighting service.
- Responsible to recommend all budgets pertaining to projects as devised by project managers after carrying out an overall cross-verification and vetting.
- Responsible to build the overall work plan for projects in view of managing the cost, quality and timely delivery parameters related to an account.
- Selecting and recommending both in-house and contractual teams responsible to carry out allocated projects objectively.
- Act as a company representative with allocated clients and ensure that the team deliverables exceeds the expectations of clients.
- Devised an appropriate performance appraisal scheme for teams focused towards ensuring effective and efficient deliverables.
- Support and monitor project managers in devising processes, procedures and work instruction related to a project.
- Ensuring the setting up of a Total Quality Management system in view of managing quality in a cost effective and efficient.
- Acting as a brand ambassador for Servetek vis-à-vis the client.
- Motivating teams in view of achieving the set targets and company objectives.
- Ensuring that all team members live the core values of Servetek and display such qualities in the market.
- Devising appropriate reporting techniques to higher management focused towards set objectives, budget control and effective delivery to customers.
- Managing all company asset and human resources falling under the Key Account Manager responsibility.
- Carrying out any cognate duties as assigned by higher management.
Person Specification:
The successful candidate should be a mature person, honest, display high sense of responsibility, possesses eyes for details, confident, proactive, a goal getter, have team spirit, good interpersonal skills, assertive, professional approach, ability to work under pressure .Minimum Qualification / Experience Required:
- B.Eng./HND in any Engineering course with bias for Civil/Electrical Engineering.
- Minimum of 4 years relevant experience with bias for the telecommunication sector.
- Minimum of 2 years working experience in management position within the telecoms sector
- A good knowledge and experience in Client Account Management.
- M.Sc Project Management will be an added advantage.
Skills & Competencies Required
- Client management skills
- Good knowledge of telecommunication industry.
- Good understanding of the telecoms
- Possess strong Negotiation/influencing skills
- High level of computer literacy.
- Data compilation and management skills.
- Excellent interpersonal skills.
- Strong communication skills.
- Excellent management skills.
- Ability to work under pressure.
- Project Management skills.
- Analytical skills.
- Presentation skills.
- Strong leadership skills.
- Strategy development/implementation skills
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