SERVICE CENTER MANAGER
Job# 1188705
The Service Center Manager demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
Job Responsibilities
• Overall ownership, operations execution and project leadership of the facility
• Lead the set up of the repair facility including: installation of production equipment, workforce training and implementing business processes and owners
• Ensure compliance with all customers, internal and external and contract requirements
• Interface and manage projects as necessary with the marketing, sales, commercial, operations, quality, and engineering teams
• Drive for excellence in the key areas of cost control
• Environmental Health & Safety standards LEAN and quality and overall productivity
• Provide effective team leadership to enhance cost effectiveness and create a lean, consistent and effective workforce
• Help to identify local service opportunities
• Maintain compliance of GE policies and quality initiatives
• Interface with customers regarding work in progress, service offerings and other service related activities
• Maintain positive and constructive employee relations
Qualification Requirement
• Bachelor’s degree in Engineering or Business Management from an accredited university or college
• At least 5 years of operations/project management/product management experience including technical, administrative, financial and contractual.
• Previous Sub-saharan Africa experience is highly beneficial
• Strong gas repair background (generator is a plus)
• Technical and commercial understanding of the Repair Services business
• Prior customer service/sales experience
• Demonstrated customer skills
• High energy and ability to energize others
• Employee relations experience and ability to work in a matrix organization
• High motivation level; self-starter with strong leadership and negotiation skills
• Excellent communication/presentation skills, both written and oral
• Strong business and financial acumen
• Ability to lead a team and work in a team environment to achieve results
• Prior leadership experience as MSO or Cell Leader in a GE P&RS repair facility
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